Accessibility                           

This website is run by Crayford Town Surgery. We want as many people as possible to be able to use our website, and we have designed it to be accessible. 

For example, that means you should be able to; 

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen, and most images scaling without resolution loss
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software 
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also making the website text as simple as possible to understand. Unfortunately, some of our content may contain clinical and technical terms and we are unable to make the wording easier without having to change what the text means. 

If you have a disability then AbilityNet has advice on how to make your device easier to use.

What we're doing to improve our accessibility

We are continually monitoring the accessibility compliance of our website and all updates that are made are followed by WCAD 2.1 (AA) guidelines criteria.

We now have an integrated Accessibility Widget called UserWay, you can read more about this below; 

On the right hand side of the page you will see an accessibility button that looks like this   accessibility-new  This is UserWay.

The UserWay Widget gives you the ability to change a selection of functions based on each persons individual accessibility needs. 

Please see below the accessibility functions that UserWay provides;

  • Change the contrast
  • Highlight links 
  • Make the text bigger 
  • Change the text spacing 
  • Pause Animations 
  • Hide Images 
  • Change text to Dyslexia Friendly 
  • Change the style of cursor
  • Change the height inbetween paragraphs 
  • Align Text 
  • Change the Saturation level 

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Our surgery also has audio induction loops.

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter or if you let us know your preferred language we can try to arrange an interpreter for you. Please let us know with plenty of time or CONTACT US.

What to do if you cannot access parts of our website

If you need any help or further information regarding our website such as accessing our website in a different format like PDF, large print, easy read, audio recording or braille please CONTACT US. 

Once we've received your request we will aim to get back to you within 20 working days. 

Reporting accessibility problems with our website

We are always looking at ways to improve our accessibility on our website. If you come across any problems that are not listed on any of our pages or you think that we are not meeting accessibility requirements please CONTACT US. 

 

Customise settings in:

 

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.